Computer Support Specialist I
The principal function of an employee is to provide technical support and training on computers and software. The work is performed under the direct supervision of the Facilities Department Asset Analyst II, but considerable leeway is granted for the exercise of independent judgment and initiative. The nature of the work performed requires that an employee establish and maintain effective working relationships with other County employees and outside vendors. The principal duties of this position are performed in a general office environment.
Collects empirical data and works with individuals and agencies to obtain required data, analyzing information, furnishing statistical forecasts and history, and providing data-based reports and presentations.
HIRING SALARY RANGE: $47,528 - $62,285 (Estimated Annual Salary)
OPEN UNTIL FILLED - APPLICATION REVIEW BEGINS IMMEDIATELY
Duties and Responsibilities
- Develops and creates reports for other individuals and related governmental agencies according to specified governmental requirements.
- Confers with others to determine appropriate techniques to collect desired data and works with individuals who are seeking statistics.
- Develops and revises training manuals for use with propriety and other software programs.
- Acts as a liaison between departments, agencies and vendors on all related technological issues, and works with vendors to develop and complete software programs.
- Provides research, analysis, documentation, development, and oversight related to information technology, operational efficiency, and special projects
- Receives calls from users and provides prompt and effective analysis to diagnose problems in system use and functioning of the computer and to respond to all questions and concerns.
- Interprets and inputs data into computer processing system.
- Determines probable problem sources by using various tests, if needed, and notifies management of recurring problems.
- Installs and tests software packages, telephones, video cameras, and security devices, and assigns security rights to users and system administrators.
- Develops departmental/office recommendations for prioritization of technological projects.
- Conducts training classes on equipment and software.
- Brings new users to a minimum level of proficiency in use of software and equipment.
- Prepares reports and multimedia packages, including scanning images/pictures and creating transparencies and presentations.
- Performs asset management by processing computer equipment location information and completing required forms for transmittal
- Provides needed information and demonstrations concerning how to perform certain work tasks to new employees in the same or similar class of positions
- Responds to questions, comments, and requests in a courteous, timely manner.
- Keeps immediate supervisor and designated others fully and accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems.
- Attends meetings, conferences, workshops and training sessions and reviews materials to become and remain current on the principles, practices and new developments in assigned work areas.
- Communicates and coordinates regularly with others to maximize the effectiveness and efficiency of interdepartmental operations and activities.
- Performs other directly related duties consistent with the role and function of the classification.
- May be designated to report to work during hazardous weather or emergency conditions.
- Assist in creating/maintaining asset records, preventative maintenance schedules
- Assist troubleshooting systems as requested
- Attend meetings with vendors as requested
- Provide support to various projects as requested
TRAINING AND EXPERIENCE:
- High School Diploma or GED, with an Associate's Degree from an accredited institution in Computer Science or a related field preferred; and
- Two (2) or more years of computer technical support experience, project management, general technology, or training; or
- Any equivalent combination of experience and training which provides the knowledge, skills and abilities necessary to perform the work.
- Depending on Department/Office assigned, 16-hour NCIC Certification may be required.
Knowledge, Skills and Abilities
- Some knowledge of modern office procedures, practices and equipment.
- Thorough knowledge and experience with computing systems, approaches to systems integration, automation of business processes, mainframes, internet and intranet technologies, PCs, laptops, workstations.
- Some knowledge of servers and networks.
- Thorough knowledge of computer software and hardware relevant to general office practices and to assigned Department/Office.
- Thorough knowledge of county departmental functions is required in order to provide improvements to business processes.
- Experience with Enterprise-level workflow management software
- Skilled in communicating effectively with others, both orally and in writing, using technical and nontechnical language.
- Skilled in operating a personal computer using standard or customized software applications appropriate to assigned tasks.
- Able to create comprehensive manuals for software users.
- Able to train others on technical capabilities of the hardware or software.
- Able to analyze problems and identify solutions.
- Able to listen carefully and find solutions to computer-related problems, even when working with people who may be angry or frustrated.
- Able to learn ever-changing software and technologies.
- Able to perform work with speed, accuracy, and attention to detail.
- Able to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines.
- Able to use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions.
- Able to understand and follow oral and/or written policies, procedures and instructions.
- Able and willing to quickly learn and put to use new skills and knowledge brought about by rapidly changing information and/or technology.
- Able to use integrity, ingenuity, and inventiveness in the performance of assigned tasks.
- Ability to accept and carry out direction efficiently
- Ability to effectively manage own time when necessary
- Ability to assist with actively searching for and implement process improvements
- Ability to assist-or learn to assist-- with small database creation & maintenance