County Services Representative III
The Assessor's Office places a strong emphasis on excellent customer service and interpersonal skills. This position is in the Classification and Customer Service division of the Assessor's office and is the central communication point for taxpayer inquiries, including phone calls and in person visits.
Duties and Responsibilities
Job duties include: answering taxpayer inquiries regarding assessment laws and processes, referring customers to other departments as necessary, screening various incoming applications for completion, routing mail, filing, preparing correspondence and performing research. The successful candidate will have excellent verbal communication skills and the ability to remain calm, focused and professional in stressful situations. The successful candidate must be able to deal professionally and effectively with taxpayers, the general public and employees with other government agencies over the phone, in person and through electronic transmissions. The successful candidate must have experience with a variety of computer software applications including EXCEL and WORD, must demonstrate the ability to learn new software applications easily and be capable of entering data and typing communications accurately and rapidly.
Others duties that may be assigned include, but are not limited to: assisting other divisions in the Assessor's office as needed, performing research as needed and cross training in various customer service, administrative and clerical duties. Some overtime may be required including work on weekends.
This position requires a high school diploma and a minimum two years' customer service experience in a fast-paced office environment accompanied by clerical or administrative experience. Customer service experience with a government or public/private entity is highly preferred. Knowledge of state assessment and ad valorem taxation laws is highly preferred as is prior experience in an Assessor's, Auditor's or Treasurer's office.
Knowledge, Skills and Abilities
The position requires research, analysis and organizational skills along with ability to prioritize varying job duties. The candidate must be able to convey information regarding state laws, qualification criteria for exemptions, application filing procedures, appeals procedures and other assessment and property tax processes accurately and professionally on the phone, in person and in written communications. The successful candidate must be able to work independently and also work in a team environment cooperating with others in the division and with other divisions and work units in the Assessor's office and other county offices.Closing Date/Time: